Metering and Accountability

The American Water Works Association (AWWA) recommends that every water utility accurately meter all water taken into its system and all water distributed from its system at its customers’ points of service. Meters should be read at sufficiently frequent intervals appropriate to support the utility’s understanding of volume of production, rate structures and to provide accurate bills and feedback to its customers.

Metering provides an effective means of managing water system operations. Data collected from a metering program is essential for wholesale and retail customer billing, system performance studies, facility planning, and the evaluation of conservation measures. An effective metering program relies upon the proper sizing, typing and installation of meters and periodic performance testing, repair,maintenance and ultimate replacement of all meters. Metering consumption of all water service provides a basis for effective recovery of revenue and assessing users equitably which encourages the efficient use of water.

AWWA also recommends that utilities conduct annual water audits to ensure accountability and effective use of metering information. Water audits evaluate the effectiveness of metering and meter reading systems, as well as billing, accounting, and loss control programs. Accurate metering, water auditing and effective loss control ensure an equitable recovery of revenue based on level of service and wise use of available water resources.


Adopted by the Board of Directors Jan. 26, 1969, revised June 15, 1980, reaffirmed June 22, 1986, revised June 6, 1993, June 21, 1998, and June 18, 2004 and Jan. 17, 2010. Revised June 8, 2014.