Communications & Outreach
As someone who works in water utility management, you need to keep your customers informed and educated. To help you succeed, we’ve created a Public Communications Toolkit and materials to help you celebrate Drinking Water Week, help your customers understand issues related to lead in drinking water, and communicate the Value of Water. Drinktap is AWWA's consumer-facing website that answers common questions about tap water.Our goal is to help you keep your customers not only informed, but highly engaged with valuable outreach.

Drinking Water Week

For more than 40 years AWWA and its members have celebrated Drinking Water Week – a unique opportunity for both water professionals and the communities they serve to join together in recognizing the vital role water plays in our daily lives.

Communications Toolkit

This kit contains all of AWWA's information on public communication, from talking points to Journal AWWA articles to presentations, all in one place for easy access.

Value of Water

AWWA is a founding partner in the Value of Water Campaign to help support efforts to educate and inform consumers, public officials, decision-makers, and stakeholders about the value and importance of water.

AWWA's consumer-facing website that answers common questions about tap water.

Lead Communications

Frequent and transparent communication is key to keeping our communities safe from lead in pipes and plumbing. This package helps utilities communicate with confidence by providing adaptable outreach documents, samples from colleagues across North America and off-the-shelf AWWA tools.

Social Media

It has become critical that organizations have a presence on at least one social media platform such as Facebook, LinkedIn, Twitter, Instagram or YouTube.