The Utility Management Standards identify appropriate practices, procedures and behaviors that support the various attributes of an effectively managed utility, and they can substantially assist any size utility and its supported community moving toward improved sustainability. Conformance with these standards builds on the water profession’s long-standing commitment to safeguarding public health and supporting and strengthening communities. In the end, these standards establish uniform assessment procedures and promote public and regulatory acknowledgment of excellence.
In 2017, a series of webinars were sponsored by ASDWA to highlight the AWWA Utility Management Standards and Self-Assessment Guidebooks for treatment, distribution systems and source water protection. You can view the three webinars through the following links:
G-100 Water Treatment Plant Operations and Management (January 17, 17, 2:00 pm – 3:00 pm EST)Presenter TopicEva Nieminski Introduction and Overview of Utility Management StandardsGerard Yates Water Treatment Plant Operations and Management G-100
G-200 Distribution Systems Operation and Management (March 29, 17, 2:00 pm – 3:00 pm EDT)Presenter TopicEva Nieminski Introduction and Overview of Utility Management StandardsKan Oberoi Water Distribution Systems Operation and Management G-200G-300 Source Water Protection (May 2, 17, 2:00 pm – 3:00 pm EDTPresenter TopicEva Nieminski Introduction and Overview of Utility Management StandardsChi Ho Sham Source Water Protection G-300
The complete list of Utility Management Standards and associated guidebooks is found here:
The purpose of this standard is to describe critical requirements for the operation and management of water treatment plants, including maintaining water quality, system management programs, and operation and maintenance of facilities.
AWWA G200-15 Distribution Systems Operation and Management
This standard describes critical requirements for the operation and management of potable water distribution systems, including maintenance of water quality, system management programs, and operation and maintenance of facilities, and verification.
AWWA G300-14 Source Water Protection
This standard describes critical requirements for the effective protection of source waters.
AWWA G400-09 Utility Management System
The keystone of AWWA’s utility management standards, G400-09 describes consensus practices for establishing a utility management system for a water or wastewater utility that will promote continuous improvement.
AWWA G410-09 Business Practices for Operation and Management
This standard describes the critical elements of effective business practices for the operation and management of water and wastewater utilities.
AWWA G420-09 Communications and Customer Relations
This standard describes critical requirements for establishing an effective communications and customer relations plan for a water and/or wastewater utility.
This standard describes critical requirements for a protective security program for a water or wastewater utility.
This AWWA management standard provides minimum requirements to establish and maintain an acceptable level of emergency preparedness based on the identified and perceived risks facing utilities in the water sector.
This utility managment standard describes the critical elements of establishing, implementing, and evaluating an effective water conservation program.
This standard includes requirements that are limited exclusively to operation and management practices for reclaimed water programs.
This new AWWA standard defines the critical requirements for the effective operation and management of a DPR water program.
For more details about the products, please select the following link:G485-18 Standard
This new AWWA standard describes the essential or critical requirements for the effective operation and management of a wastewater treatment plant.
The Utility Management Standards are complementary and supportive of the Attributes of Effectively Managed Utilities and Keys to Management Success promoted by USEPA and six major water sector associations. Furthermore, the use of the standards and guidebooks in support of Effective Utility Management can accelerate the sustainability efforts of the utility and the community it supports.
All 10 attributes described in USEPA’s 2008 Effective Utility Management—A Primer for Water and Wastewater Utilities are mapped to the standards below with an abbreviation used in the correlation and status chart.
PQ Product Quality SU Community SustainabilityCS Customer Satisfaction OR Operational ResiliencyED Employee and Leadership Education WA Water Resource AdequacyOO Operational Optimization SS Stakeholder Understanding and SupportFV Financial ViabilityIS Infrastructure Stability